WHAT IS CLOUD IVR?

The term "Cloud IVR" refers to a service platform's availability of IVR features. Companies can take advantage of new, scalable cloud technology with a Cloud-Based IVR Solution. Usually, they are sold on a consumer basis.

Interactive Voice Response (IVR) is an automated system commonly used by contact centers, which response to…

Not too long ago, most contact center devices were mainly on-premise (like most other business software types) installations. Yet cloud-based software has taken center stage nowadays and all of the big industry vendors have online offerings. Nonetheless, on-premise versions are only available for a number of major players on the market.

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For example, Avaya has both their IX Contact Center on-site deployment and a cloud-based Contact Center as a Service'…

This also refers to the services of contact centers through a cloud Platform. Let’s begin by understanding what cloud contact centers are. A Cloud Contact Center is a robust collection of resources and software for call centers or a company's customer service departments. A contact center in the cloud can include Cloud Telephony tools and applications, messaging like chat, SMS, social media, bot, etc.

Modernization strategies…

The cornerstone of a good contact center remains constant even in this period of rapid transition and uncertainty: excellent customer service.

Organizations that consistently offer positive customer service excel in any crisis. In reality, events such as the COVID-19 pandemic give organizations rare, valuable opportunities to establish consumer relationships that generate long-term growth.

Effectively seizing the opportunity takes an omnichannel…