No matter whether you are leader of a small or large business, you need to have an appropriate support if you want to be successful. That includes an IT support as well. IT support services include a lot of other features that could help your company to keep its business on the right way, especially if it depends on computer technologies. It is not very difficult to find a good IT support company and hire it to be your technological supporter when it is needed, because there are tons of…

What Is Phishing?

If someone wanted to catch their own seafood dinner they would set some bait on the hook, cast it into the wide ocean and hope that they could trick a fish into biting what it thinks it’s just something to eat. If someone wants to distribute malware or steal personal information they might send out an email with bait that looks like something worthwhile and then cast it to a wide audience intentionally deceiving people by posing as a legitimate company, service or…

A small business needs a range of computer support services and will thus look for unlimited onsite support services from a safe and reliable IT support company. With qualified engineers on hand, small business IT support providers would be able to provide the necessary level of experience in installing firewalls such as Checkpoint, Watch guard as well as Cisco that are ideally suited to small businesses.

There may also be entry level firewalls that will ensure that the small business…

Information Technology department consisted of a single Computer Operator, who might be storing data on magnetic tape, and then putting it in a box down in the basement somewhere. The history of information technology is fascinating. Information technology is driven by the demands of the new, competitive business environment on the one hand and profound changes in the nature of computers in the other. IT systems come in the shape of many technologically advanced devices which help deliver…

By engaging people in a defined work exercise, your teams can map out and see how their work aligns with your ITSM program requirements. This is effective in establishing leadership and team buy-in.

This is often missed as IT has a habit of looking only at processes and tools to solve problems. Align your PoPs with the industry maturity model standards (non-existence, chaos, reactive, proactive, service, value). It is important that the content be translated into a service management…

Nowadays, many businesses are reliant on IT to run effectively. From accountants who need to use accounting software to serve their clients to retailers who need specialised software to organise their inventories, virtually every company has a need for technology for their business to run optimally and smoothly.

With that said, we are all aware that technology can fail now and again, and it is at those moments that it is necessary to find quality IT support services in order to deal…

It is true that this is a niche area. Information security services are typically the province of specialised consultancies, or a small department within a much larger organisation. Computer security is not an area that seeks the limelight, and cybersecurity services must be sought out. However, the potential benefits for any business owner are immense.

Information security services are not generally considered in the same breath as management consulting, and are usually consigned to…

The cost of investing in top of the range technologies and hardware can be extremely high. A good managed service provider will house the best technologies, allowing the client to enjoy the benefits of carrier grade solutions, without the initial outlay. Fixed contracts and monthly payment plans allow a business to budget for their IT management, without any unexpected upgrade charges or maintenance costs. Outsourcing IT services also reduces the need to employ in-house specialists to manage…

In many countries around the globe, large-scale IT project fiascoes or support debacles regularly make headline news.

Sometimes the project disasters result in sub-optimal systems being installed and in other cases, they result in nothing whatsoever other than the write-off of vast sums of money for no apparent benefit whatsoever.

Support disasters are equally catastrophic - as witnessed by numerous major organizations that have had to close down their business operations for…

Establish a clear understanding of your points of pain (PoPs) and the IT maturity. PoPs can be established through focused brainstorming sessions. Once collected, your PoPs should be looked at from an organizational and process maturity perspective. This is often missed as IT has a habit of looking only at processes and tools to solve problems. Align your PoPs with the industry maturity model standards (non-existence, chaos, reactive, proactive, service, value). It is important that the…

Information technology is an engineering discipline. It is directly linked with computers and telecommunication usage for the retrieval of important data, its transmission and for storing purpose. Management in IT is a branch wherein all the technological resources of any firm are managed according to its priorities and needs. The resources include the entire stall hired to manage and maintain tangible resources like networks, software, computer hardware, data and data centre facilities.…

Many businesses choose to outsource their IT to a managed service provider, who will manage and assume responsibility for providing a defined set of IT services on behalf of the business. This process has become increasingly common amongst large businesses and organizations, due to the many associated benefits:

The cost of investing in top of the range technologies and hardware can be extremely high. A good managed service provider will house the best technologies, allowing the client…

Network Security -

A company’s network needs to be secure and safe, no matter the size of the company. Security breach does not only affect larger businesses. Regardless of the size, all businesses are obligated to provide complete and thorough network security in order to protect both their and their customers’ information. You always want to have the very best computer network security service, and that is exactly what you get with Burgi Tech, one of the best cyber security…