It is the responsibility of the Cisco Call Manager to deploy, troubleshoot, monitor and optimize IP telephony, voice, and video and mobility solutions. The professionals will assist and lead the design and implementation of Cisco Unified Communication products. They have to play an active role in software upgrades on existing Cisco voice deployments. The job role also involves providing technical assistance to Network Analysts & Network Professionals.
Experience with Cisco voice platforms including CUCM and Unity.
Understanding of voice and network architecture.
Experience with Nice recordings systems.
Experience with Avaya PBX or Trader Voice such as IPC Unigy.
Experience with and general understanding of one or more of the following: ISDN, MGCP, SIP
and Cisco IOS, any other general VOIP protocol.
Hands-on voice systems experience required (2+ years preferred)
Experience with at least two of below technologies
Cisco Call Manager
Cisco Contact Center
Voice Recording (Cybertech, Verint)
Audio Conferencing (Avaya)
Cisco Unity Voice mail systems
Trader Voice platforms (IPC, BT, Unigy, ISR/Hoots)