Dell SonicWall Support Engineers must have the analytical skills to determine the right course of action to resolve issues, such as encrypted threats and ransomware attacks. They provide both team members and clients the status of the problems and the plan of action they will undertake. The position requires a customer-oriented mindset at all times.

Engineers need to observe network attacks and the latest vulnerabilities. Based on threat analysis, they devise intrusion prevention signatures (IPS) utilizing signature description languages.

Engineers fix and test Gateway AV engines and IPS on the firmware. They formulate different ways to improve the Deep Packet Inspection engine.

Engineers establish an analysis environment of malware and IPS for precise threats affecting different operating systems, such as Windows, Mac, and mobile, in a lab setting. They reverse engineer and diagnose new malware and vulnerability threats.

Engineers create tools to automate malware analysis and IPS tasks and provide test software and supervise laboratory environment to replicate attacks. They develop new technology to identify and foil zero-day attacks.