If you are facing any issues or forgot the user name or password for the router, you can use some troubleshooting tips to fix the error. If you are still unable to recover the issue, then you can go with the Netgear nighthawk factory reset, which allows you to get back to the factory default settings. It will remove or delete all the customized settings made by the users. You can log into the home page by using the default username and password again.