javascript download0

Name: javascript download0
Category: Soft
Published: migotlicarg1979
Language: English

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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Protection key upgrade to AC 14.
Protection key upgrade to AC 14 #173804.
I am having issues upgrading my protection key from AC 13 to AC 14. I have followed the proper procedures (as far as I know) using https://upgrade.graphisoft.com/ . When I select the appropriate keyplug type, I receive a blank screen when the page has finished loading. I have also followed the Trouble Shooting Steps (uninstall and re-install WIBU drivers) and the system still does not recognize the key. Please keep in mind that AC 13 is functioning properly after the WIBU trouble shooting.
User mini profile.
Kevin Bowman.
Rank: Guest Posts: 2 Joined: Mon Aug 02, 2010 4:51 pm Status: Off-line Location: Virginia.
Re: Protection key upgrade to AC 14 #173810.
It could be a firewall, or browser protection feature. A (java?) applet has to load to read the key and do the actual work. You should have received a prompt to load the applet. If you're on Windows, this will likely be in a one line yellow bar at the top of the Internet Explorer page. On Mac Safari, a dialog asks if the app can run.
If you still don't get the applet running to view the key contents, try a different browser (e.g., Firefox) perhaps.
User mini profile.
Karl Ottenstein.
Rank: Moderator Posts: 8137 Joined: Tue Oct 28, 2003 12:54 am Status: Off-line Location: Bozeman, Montana USA.
Re: Protection key upgrade to AC 14 #173815.
Erika Architect, Consultant MacBook Pro Retina, 15-inch Yosemite 2.8 GHz Intel Core i7 16 GB 1600 MHz DDR3 Mac OSX 10.11.1 AC5-18 Onuma System.
"Implementing Successful Building Information Modeling"
User mini profile.
Erika Epstein.
Rank: Senior member Posts: 3647 Joined: Thu Oct 30, 2003 1:35 am Status: Off-line Location: usa.
Re: Protection key upgrade to AC 14 #173885.
User mini profile.
Kevin Bowman.
Rank: Guest Posts: 2 Joined: Mon Aug 02, 2010 4:51 pm Status: Off-line Location: Virginia.
Re: Protection key upgrade to AC 14 #173907.
Good to know that Firefox (at least on OS X) is problematic with the update site. Thanks for sharing that, Erika and Kevin. Glad you're updated, Kevin!
Just tested it, and Firefox did prompt me to allow the applet to run . but clicking Allow did nothing - blank screen. But, then I had clicked the WIBU icon out of habit. Forgot that I switched to Codemeter a few weeks ago. Repeating the process and clicking on the Codemeter icon, the upgrade site ran normally, showing my key ID and all loaded licenses. I'm on Firefox 3.0.13 and OS X 10.6.4.
So that tech support can know if this is a WIBU issue, could each of you confirm that you are on the latest Firefox and clicked the icon corresponding to the type of key you have? Try going to Tools > Clear Private Data and clear the Cache, then exit and restart Firefox and see if you get the prompt for the applet, etc.

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