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Benefits of Switching to Cloud-Based Contact Center Software

Posted by Pintu Dasaundhi on October 28, 2020 at 4:36am 0 Comments

Not too long ago, most contact center devices were mainly on-premise (like most other business software types) installations. Yet cloud-based software has taken center stage nowadays and all of the big industry vendors have online offerings. Nonetheless, on-premise versions are only available for a number of major players on the market.


For example, Avaya has both their IX Contact Center on-site deployment and a cloud-based Contact Center as a Service'…


Advancing the checkpoint environment

Posted by emmamegan on October 28, 2020 at 4:34am 0 Comments

The Transportation Security Administration (TSA) keeps on encountering record breaking travel volume, and as traveler loads keep on developing, TSA persistently tries to improve security. Here, Austin Gould, TSA's Assistant Administrator for Requirements and Capabilities Analysis, examines how the association is searching for creative approaches to address the developing transportation difficulties of today – and get ready for the difficulties of tomorrow.

WITH THE danger to flight…


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Posted by Nikki Harriue on October 28, 2020 at 4:34am 0 Comments

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