With the heightened awareness around the Coronavirus(COVID-19), we would like to share how Systems Engineering has prepared to handle potential upcoming challenges, as well as how you should be thinking through your approach. Over the years, we have worked with a number of our clients to develop Business Continuity Plans, applying critical thinking to how they would handle a pandemic scenario; these organizations are generally going to be better prepared to handle the uncertain path ahead.

How is Systems Engineering prepared?

Business Continuity Plan Review

For years, we have cared for the pandemic scenario in our business continuity planning efforts. As it relates to this Coronavirus, at this point, we are planning for potential large-scale absenteeism among our staff and key vendors. Our disaster response team is ready to address the dynamic situation. We have tested our plans and our technology over the years as well as deployed numerous work-from-home tools and infrastructure.

Remote Client Work

We are considering the possibility that our leadership team, our staff, or our clients may want to be more cautious than CDC recommendations. We already see larger organizations like Twitter “strongly encouraging” their staff everywhere to work from home. At Systems Engineering, we are running through scheduling and technology scenarios that will enable our otherwise on-site staff to work at client locations remotely for a period of time if deemed necessary.

Managed Services

Our managed service practices such as Help Desk, Network Operations Center (NOC), EventWatch services, and many others are already prepared to handle a considerable amount of pandemic-related absence and disruption. These capabilities are regularly tested in the winter months when storms cause short-term disruptions in our in-office attendance.