SaaS, IaaS, Internet service, CDN providers, and more are bound by these agreements which define measurable service objectives and terms.

Historically, providers monitor to ensure they are meeting, if not exceeding, the terms of their agreements. At the same time, enterprises have been relying upon their providers for SLA data. However, there is a way for companies to take some ownership over performance.

Know more: types of SLA

SaaS, IaaS, Internet service, CDN providers, and more are bound by these agreements which define measurable service objectives and terms.

Historically, providers monitor to ensure they are meeting, if not exceeding, the terms of their agreements. At the same time, enterprises have been relying upon their providers for SLA data. However, there is a way for companies to take some ownership over performance.

Digital experience monitoring provides companies with much-needed visibility at every level of the application delivery chain.

The prevalence of both first- and third-party services within everyone’s digital ecosystem means enterprises need an outside-in view of the end user experience. Viewing solely from within one’s own network is incomplete, and only relying on real user monitoring will still leave gaps in visibility when trying to determine an issue’s root cause. Key to SLA management is monitoring for indicators of service-level availability and performance and a true picture needs to be based on end user experience.

Digital experience monitoring provides companies with much-needed visibility at every level of the application delivery chain.

The prevalence of both first- and third-party services within everyone’s digital ecosystem means enterprises need an outside-in view of the end user experience. Viewing solely from within one’s own network is incomplete, and only relying on real user monitoring will still leave gaps in visibility when trying to determine an issue’s root cause. Key to SLA management is monitoring for indicators of service-level availability and performance and a true picture needs to be based on end user experience.