The professionals deal with creating, assembling, installing and maintaining computer systems. The primary role is to address the hardware and software issues. They look into various subjects such as installing new power supplies, upgrading firmware and repairing motherboards in the hardware section, but for the software, they deal with OS troubleshooting/installation, software/application installation, virus scanning/firewall integration and more aspects.

The PC Technician will test the system performance by using software diagnostic packages. The professionals have to boot up systems from external drivers, operating systems, and diagnostic suites. They have to examine and evaluate the software test logs to locate the failed components. The technicians use electronic troubleshooting knowledge to debug failed systems. They use hand tools to disassemble, repair, and reassemble the computer and its components.

The technician will assist in maintaining a record of all monitors, keyboards, hard drives, modems and other peripheral equipment. The professionals are responsible for logging, reporting, and statistically monitoring PC performance. It is the PC Technician who examines and customizes configurations based on various platforms and operating systems. They have document occurrences of hardware failure, repair, installation, and removal.