Nowadays, Modern Business strategy is used in Business processes. Business Communication is one of the most important parts of businesses. Communication is the most important part of business growth, and we all know that communications are two types, one is Internal and the second is external. Both communication processes need a way that can help in business communications. Now we are going to discuss on Business Communication solutions that is Cloud Telephony.
What is Cloud Telephony?
Cloud Telephony is also known as hosted telephony, which is a modern technology that moves your telephone system on the cloud. This is not a traditional PBX; it is Virtual PBX systems that can be set up at zero infrastructural cost or zero CAPEX.
There are innumerable benefits that this telephony system offers over the conventional PBX system.
Cloud Telephony products
Virtual number
A 10-digit business phone number, at the back of which multiple phone numbers can be mapped.
Toll-free number
A virtual number that lets your callers make call you for free.
Interactive Voice Response
IVR interacts with your callers via DTMF keypad tones or voice, and routes call as per the caller’s requirement.
Distributed Call Centre
You can manage all your call centers from a single centralized location, on the cloud.
Bulk SMS
This can enable you to send a large number of voice mail to different recipients at once.
Why Cloud Telephony is Best?
• Keep your business awake while you even sleep.
• Expand your business territory with a single 10-digit number.
• Give holiday to your receptionist. Let IVR do the job.
• Don’t confine your agents to the office’s four walls. Set them free.
• Ensure that your next marketing budget proves its worth.
• Mark your global footprint with a virtual identity.
• Let your customer-agent relation be confined to business. Mask their identity.
• Don’t hang on top of your agents while they’re on call. Monitor from a distance.
• You can make your customers feel special even during your busy hours.
• Keep your customers informed, don’t let them forget your business.
• Flash your product till the prospects end up being your customers.
• Know all ‘business calls’ just like you know your business profits.