Cloud-based PBX for small businesses is a hassle-free phone system. It is no secret that most PBXs are not functioning from the company's network room these days. Most of them are hosted by VoIP (Voice over IP) service providers.  

The fancy name "cloud PBX" means that a business phone system is a subscription-based Internet service. Of course, VoIP technology plays a significant role in enabling this software as a service approach to telephony.  

Over decades business users grew accustomed to standard telephone features such as call forwarding, voicemail, automatic attendants, etc. These and many other functions are still a part of cloud-based PBX for small businesses.  

Here is a quick summary of the advantages your business gets with the cloud-based PBX: 

Enhanced workflows 

Hosted VoIP for businesses is another marketing name for a cloud-based PBX phone system. But no matter how you name it, the cow is still a cow. Our "cow" is a phone system, and phone systems are expected to do telephony. Basic features such as auto-attendant,  call queues, voicemail, and others have been with us for a long time. Hosted VoIP for business adds a new dimension to communications with video calling, voicemail to email, call transcription service, SMS (Short Message Service), chat, and web conferencing. Combining traditional PBX functions with these new features will undoubtedly enhance user efficiency. This must be exciting to any small business owner. 

High flexibility 

Computer phone service is well suited for any workplace. You can customize the functions of your cloud-based PBX for small businesses to fit your needs. Also, you can administer cloud phone system using a web browser.  

Another cool feature of any Internet-based telephone service is its geographic freedom. A business gets to have its phones anywhere with an Internet connection. You can send your employees to work from Starbucks if you want. Most of them have Internet connections.  

Zero maintenance 

Cloud-based PBX for small businesses requires significantly less maintenance. Every operation, like updates, troubleshooting, etc., is taken care of by the Hosted VoIP business provider. This service helps small businesses to focus on their primary tasks instead of trying to play an amateur sysadmin. Sometimes doing it alone is a recipe for trouble. 

Better customer satisfaction 

With cloud-based PBX for small businesses, you can use separate music-on-hold for every user or call queue. Let me tell you about calling queues.  

Suppose your small business has only a few employees, and you get a sudden surge of phone calls? There is a feature for that. Your business can use a call queue. While your users are on hold, they can enjoy music or listen to a winded marketing message.  

Of course, if you want to be merciful, you will use an automatic queue call back. This feature will dial back callers who end up in the queue when an employee becomes available to take their call.  

Most modern PBX systems can also record calls. This feature is handy when reviewing your records or training employees. Don’t we all hate those “he said, she said” issues? 

All this enables a better customer experience for the users.  

More security  

Compared to conventional PBX, the VoIP-hosted PBX systems offer higher security. They provide end-to-end call encryption, which ensures the privacy of phone calls. VoIP providers monitor servers 24/7 for security breaches and react quickly if or when these breaches occur. Grr... even a thought of getting my phone system hacked makes me cringe. 

Conclusion 

The cloud-based PBX system offers security and privacy. In addition, it provides excellent flexibility and diverse features. All these benefits add up and lead to a better customer experience. Those are why I suggest you consider cloud-based PBX for small businesses.  

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