A Voice NOC Technician handles assignments related to the voice application systems and voice network, including designing, planning, developing, testing, deployment, and maintenance, and support of associated hardware and software. It is the responsibility of Voice Network Technicians to ensure that Voice over Internet Protocol (VoIP) is smoothly operating 24×7 by troubleshooting issues.
Voice NOC Technicians provide technical support to clients, respond to their requests promptly by prioritizing and allocating them, monitor and resolve voice network issues, design, configure, implement, and provide support for VoIP installations whenever the need arises, evaluate wiring problems and fix them, assess and state solutions for voice communication issues, plan and suggest systems management software and network hardware, customize network design and architecture so that it ensures compliance and capacity planning, take ownership for the entire configuration, make sure maintenance of routers, switches, and other devices in place for the voice systems, and ensure that voice services are reliable, scalable, and available.

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