Job Description

Technicians need to respond to tickets raised by end users or clients for PCs, mobile devices, printers, and VoIP systems by diagnosing and resolving them. They configure, deploy, and fix desktops and laptops, with operating systems, such as Windows, macOS or Linux, mobile devices, printers, scanners, printers, VoIP systems, and other hardware and software. Technicians help in monitoring and supervising processes of system backup and recovery.

They install basic hardware and software and components of networking to meet the computer needs of the end users. PC System Technicians create training modules and documentation to help their team members in using office computers, hardware, and other equipment.
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