They install basic hardware and software and components of networking to meet the computer needs of the end users. PC System Technicians create training modules and documentation to help their team members in using office computers, hardware, and other equipment.

They coordinate with vendors for both warranty system resolutions and new technology implementations. Technicians comply with their organizations' inventory policies concerning hardware and software. They recommend hardware solutions relating to computers.

Technicians must be able to explain technical issues to clients or team members who belong to a non-technical background effectively. They carry out tests on systems and generate error reports to identify and fix any issues.
Read more: Computer Systems Technician | Role, Responsibilities & Salary