Come rain or shine, the image and branding of the business are very essential for its success and mystery shoppers can help with that. They can do so by calling or sending emails to the business at random intervals during the day to inspect the customer service. If the service misses the boat on the phone calls and emails, the reputation of the company might end up getting tarnished. A good…

Sapience’s team comes together as a professional market research body through the training and experience of the members who share the same vision. Our dedication and professionalism make it possible to pursue our objectives and continue our growth. Sapience has developed capabilities and methods in large-scale handling projects. Sapience operates a strong in-house fieldwork capability, including a call center. Our…

Do not let your staff rely only on their paychecks. It is the employers’ responsibility to make the workplace entertaining which enhances the performance of the employees. So, plan to give incentives for the agents. Games improve their engagement in the training and development process, and its fun as well. You can also introduce the performance-based credit points on Customer satisfaction calls and resolution calls which they can store…

Sapience Consultancy is scientific analysis, research, and marketing consulting agency based in Dubai, that utilizes an evidence-based approach through research, applied mathematics, data science, and dashboard solutions.

We solve business problems and provide tangible solutions to clients in the Middle East & North Africa. While providing solid, evidence-based, and up-to-date marketing and media consultancy and technology…

Any business, of course, wants its clients to be delighted and fulfilled after each interaction. The advantages of having happy customers aren't just for today! They have far-reaching and long-lasting consequences. They might even be able to help you expand your business. If customers have a great experience, they are more likely to return for more and become loyal customers. This is significant since studies show that loyal customers are more likely to buy again, buy more, and refer friends…

Come rain or shine, the image and branding of the business are very essential for its success and mystery shoppers can help with that. They can do so by calling or sending emails to the business at random intervals during the day to inspect the customer service. If the service misses the boat on the phone calls and emails, the reputation of the company might end up getting tarnished. A good…

We create, believe, and deliver outstanding findings and insights as the finestmarket research firm. We constantly develop and adapt the correct and efficient techniques and solutions in quantitative and qualitative research to give richer and deeper insights to our clients. We ensure that our sample is representative and that our fieldwork is of the greatest possible quality.…

The Sapience Team is a professional research organization, recognized among the best market research organizations, thanks to the talents and expertise of its Members, all of whom share the same approach. We are able to attain and continue to grow our goals because of our devotion and professionalism. Sapience has a wide range of handling capabilities and procedures. Sapience offers in-house fieldwork capabilities as well as a call center. Our fieldwork encompasses the whole MENA region as…

Sapience Consultancy is a scientific analysis, research, and Marketing Consulting Agency based in Dubai, that utilizes an evidence-based approach through research, applied mathematics, data science, and dashboard solutions.

We solve business problems and provide tangible solutions to clients in the Middle East & North Africa. While providing solid, evidence-based, and up-to-date marketing and media consultancy…

Hiring a professional mystery shopping company gives you the chance to gain an outsider’s perspective that helps you analyze the shortcomings and pain points in your operation and business model. It significantly increases your customer excellence and identifies opportunities for improvement of service practices, which is what puts your business on the roadmap to…

We are one of the top market research companies in UAE who develop, believe, and deliver better findings and insights as the top market research business. We constantly innovate and adapt the right and efficient methodologies and solutions in quantitative and qualitative research to deliver richer and deeper insights to our clients. We ensure that our sample is representative and that our fieldwork is of the greatest possible…

Sapience Consultancy is a scientific business analysis, research and consulting agency based in Dubai, that utilizes evidence based approach through research, applied mathematics, data science and dashboard solutions.

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