The increasing popularity of eCommerce platforms has put additional strain on logistics companies that are responsible for shipments and product delivery. Since the onset of the COVID-19 pandemic, there has been a substantial increase in online shopping to mitigate store visits. The growing influx of online orders has not only disrupted logistics services but also left warehouse operators in a state of turmoil. The logistics industry directly relies on warehouses for the procurement and timely delivery of various consignments. Therefore, warehouse managers must optimize their operations in accordance with dynamically changing customer demands and volatile market conditions.
Despite the apparent comfort and convenience that online shopping has to offer, most customers expect superfast delivery of their products. Moreover, many popular eCommerce platforms have started offering express delivery options for select items within 24-48 hours. Completing such orders requires a proactive approach and effective coordination between warehouse and logistics service providers.