Call transcription is the conversion of a voice call recording into document form for record-keeping and easy readability. Call transcription is very important for all kinds of industries, medical, legal, and business.
Call transcription is steadily growing bigger each day as it is becoming a crucial need for every business. With many industries being digitalized and working online, the need for call transcription has increased tenfold.
For maintaining a record of the customer service department many companies are investing in call recording software and call transcription services to further better their products. Call transcriptions provide your representatives with scannable records of every conversation they have with customers.
Benefits of call transcription:
1. Helps in flawless record-keeping
Having transcripts of your call recordings help your business keep a clean and flawless record of all the agent-to-customer conversations. When you have these records handy, you can easily turn to them when you need to see where the last conversation with the customer ended.
This also helps you in learning more about your audience and improving your products through the analysis of customer experience.
2. Scan and searchable information
Call transcripts are made in such a way that they are easy to read. They can be scanned for and reference specific highlights, keywords, and phrases. This can be helpful when telling a manager or fellow representative about a case or if you're following up with a customer and need to reference that information.
3. Better training
These transcripts can prove to be very useful when it comes to training new employees. This way you can offer an example of a script to new hires and help them make their own and also give them a deeper insight into how you want your clients to be dealt with.
4. Identify strengths and weaknesses
Call transcription can help your representative or agent identify the area they are lacking within. These transcripts when handed to your agents can help them further better their quality. Meaning, they can pinpoint examples of what they should continue doing as well as opportunities for improvement when working with a customer.
5. Legal purposes
Irrespective of the fact that you might not belong to the legal field, call transcription helps a lot when there is the rare time where you have to provide transcripts of your calls with customers. It is always better to be prepared for the security and health of your business.
By recording and transcribing calls, you have evidence and proof of what was said between your agents and customers, and how situations were handled.
6. Improve accessibility
When you have and offer access to written transcripts of your calls, your conversations become accessible to everyone, including those who are hard of hearing or deaf.
Why you should hire Servixer's Call Transcription services
Servixer is one of the most rapidly growing transcription services online. With a trained team and cost-effective payment plans to suit your budget. Here are some of the reasons why you should employ Servixer for your call transcription needs.
- Advanced Tools.
Servixer has advanced tools to tackle the need for live call transcription. Our innovative AI software provides good-quality transcripts that are first checked by a human transcriber and then delivered to you with quality and care.
-Turnaround time.
Servixer offers flexible time plans to suit your requirements. We make sure to deliver your transcripts on time and with quality.
-Budget-friendly.
The company also offers a budget-friendly pricing system. We serve all kinds of business, big and small and we make sure that no customer leaves us unsatisfied.
-Quality and accuracy.
Quality is the one thing we emphasize the most when it comes to transcription. Servixer offers 99% accuracy on completed transcripts. Even for finished projects, if the customer is unsatisfied with the finished work. We offer corrections and re-revisions to make sure our clients are 100% satisfied.