In today's busy world, customers take time out of their busy schedule to interact with the customer service agents, so that their concerns are resolved immediately. They drop the calls if they don't receive an immediate response. Any smart business would not want its customers to become frustrated to the point that they abandon the call. A missed call service can help resolve this issue.

You can use the service to conduct polls, collect feedback from customers, verify mobile phones, etc. It is one of the most cost-effective ways of generating leads.

So what is a missed call service? How can it help in gain more customers? This article provides you with answers to these questions.

Missed Calls: What are they?
The term missed call refers to an automatic call disconnect after two or three rings. The CRM of the agents keeps the contact details of the customers such as their contact number, call time, and region so they can call or SMS them back to follow up with them.
Missed calls to numbers do not cost a thing, and agents do not have to go through each customer's information to get back to them. Additionally, missed call service for businesses can improve customer engagement in many ways.
How Missed Call Service can help in gaining More Customers?
To help keep your customers updated without a significant time commitment, cloud telephony service providers have developed solutions like missed call service.

It is used by people around the globe for a variety of reasons based on their personal & professional needs. Below are a few reasons why this service can help you gaining more customers with little effort:
Time Management at its Best

Don't make your potential customers fill out lengthy forms. Your agents can then call them back to understand their requirements if they leave a missed call on your number.

Customers who might not be able to reach your agents are saved from being disappointed. With no added burden of money or time, you can connect to your leads more easily.
The Ability to be Flexible

It is still essential to keep in touch with your customers via landline phones. Business owners profit from the missed call service in this case, as customers from both platforms can call you, so no target market is left out. Customers in remote areas or those who are not tech-savvy can be reached through this service.

Because of its versatility, it can offer varied functionalities, increasing its usability and versatility. When your CRM software is integrated with missed call data, it makes follow-up easier, since contact information related is stored in the database along with following-up information.
Validation of the Data

Millions of consumers have been victims of identity theft since the advent of digitalization. In running an online business, enterprise owners have always been concerned about fraudulent practices over the internet. By authenticating each new customer who approaches these companies, the missed call service provides a protective shield.

To verify the details of your prospective customers, you can either ask them to give a missed call if they are truly interested in your service. The IVR validates a caller's number as soon as they make a missed call with its intelligent algorithms. The feature is especially helpful for filtering out unwanted or spam calls.
Collect Data through Surveys

Participating in a poll by SMS has always been a costly affair for voters. E-voting & surveys were greatly affected by the missed call service. To simplify the entire process, this service replaces the message responses with missed call responses.
Generating Leads

Any profitable business must generate leads. Your sales team benefits from missed call service in this scenario.

Offering a missed call facility to your customers naturally encourages them to approach you, since it makes their process of contacting you hassle-free and eliminates numerous intermediate levels of communication.

Various marketing campaigns can be used to track the ROI of missed call service lead generation. You can also use the service to enhance your lead management process and keep track of customers you may be able to retarget in the future.

Affordability

Missed call service is very affordable. Campaigns based on the internet and SMS incur costs. Missed call-based campaigns, on the other hand, are completely free and so equally effective. Prospective customers are attracted to the services because of their cost-effectiveness. Customers can also approach you with no restrictions.
Conclusion
Lead generation can be made as smooth as possible with missed call services. Callers will be able to reach you by giving a missed call after discovering the miss call number on your website, and you can easily answer their questions to convert them into customers.

Amongst all the different missed call service providers, Office24by7 is the best provider. We offer you affordable, easy-to-use, reliable missed call service of excellent quality for your business. Reach out to us at 91 7097171717 or drop an email at [email protected] today to know more information.