The strategic planning of a company must seek an efficient integration with the other areas of the business, so that the objectives are aligned and are achieved in the best possible way. The IT area has the particularity of relating directly to all the others, becoming essential in the process of strategic alignment.

There are two references for planning development:

Find methods that allow IT to make a positive contribution to improving business performance;
Monitor the company's external environment, within the scope of technology, to find possible opportunities or threats for the business. It is necessary to be aware of technological trends that can foster or destroy a sector. There are several examples: 3D printing, vehicle sharing, Internet of Things (IoT), autonomous vehicles , etc.
Its implementation directly influences how the resources will be used by the company, both from the point of view of which technologies and solutions will be used and in the way the schedule of activities will be seen.

To understand what we are talking about, we need to renew our IT concept.

The Field Service Technician delivers the service and customer assistance during field visits as per the client’s requirements. They manage all onsite fitting, patch-up, maintenance, and test cases.