Small Business Phone Systems

Picking the right small company phone system can be exceptionally puzzling due to the large variety of options. Well, you can relax, because our friendly specialists are here to assist. We make the effort to understand your requirements, discuss the options and what this indicates for you and your organization. While other business may suggest the most expensive systems, no matter your company requirements; here at Infiniti Telecommunications we deal with you to find the best fit for your organization. Our skilled staff will explain everything to you in terms that you comprehend, and put everything down in writing - even our 100% Money Back Guarantee. Discover why Infiniti is your clever choice.

What kind of Small Business Phone System is right for you?

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There is no 'one size fits all' phone system for small companies. One small company could have really different telecommunications needs to another, so you need to think about how you will be utilizing your phone system. When you acknowledge your small company requirements, you can discover a phone system to fulfill them. It is important that you as the consumer are conscious of the types of phone systems offered and what they can do for your organization.

There are two kinds of small company phone system options readily available to you:

Hybrid IP PBX System

A Hybrid phone system provides standard digital or IP handsets with the current IP innovation; allowing you to benefit from VoIP and SIP. Like conventional phone systems, the "brains" of a Hybrid Phone System lie in a box in your office, and all the handsets link back to this box.

Hybrid Phone Systems work over both the conventional copper phone network or the internet. This means whether or not you have enough bandwidth to make the most of VoIP & SIP innovation today, Hybrid Systems are 100% NBN ready. Hybrid Phone Systems also allow you to include features and users as needed.

Another fantastic feature of the Hybrid IP system is the ease of use for home/remote users. A Hybrid IP handset can be plugged into the internet at a 2nd place, and will automatically connect back to the head workplace phone system. This permits smooth communication, with the remote user able to work as if they were in the office. The Hybrid system likewise has a cell phone app (similar to Skype/Whatsapp) that connects you to the office from your individual smart phone, anywhere you are.

SpringCom Hosted System

A SpringCom hosted system, also called a Cloud PBX phone system is an IP phone system where all the telephone call are made using the internet. Good bandwidth was generally something only big services could access, but the NBN rollout has opened up lots of chances for our customers, specifically when it concerns small company phone systems.

The "brains" of a SpringCom hosted phone system reside in the cloud, so each handset just needs to be connected to the web to be part of the phone system. Hosted phone systems are feature packed, and whether you have 1 handset or 1000, you get exactly the very same functions. Much of our small company consumers have actually found them to be extremely cost effective services because they don't require much, if any upfront financial investment in hardware.

A excellent feature of a hosted system is that as long as an web connection is readily available the location of the handsets is not important. Remote and home users can call from anywhere, utilizing the same phone number as though they were in the main office.

For more on the distinctions in between hybrid phone systems and cloud phone systems and which is the very best for you check out this article.

The choice is ultimately yours, so call our friendly experts and let us assist you find the ideal option for your company.

How will the NBN impact my Small Business Phone System?

NBN voice is the process of running VoIP over an NBN internet connection. VoIP has been around nearly a decade, and it runs calls online, much like Skype. To use NBN voice you can either utilize a Hybrid PBX, using SIP trunking or a cloud based phone system, which uses cloud technology to make VoIP calls. VoIP calls can work on NBN and other Fiber connections, and in some cases over ADSL for a little workplace.

The big modification with the transfer to the NBN for small workplace phone systems is that you will just need a single internet connection to make and receive calls. All of your interactions, including phone calls, will run over the internet ( through VoIP and SIP) instead of analogue copper phone lines.

Many clients have been informed that they will be needed to entirely business phone systems brisbane update and overhaul their present analogue phone systems. This is not true. NBN voice can operate on older style phone systems - you just need to purchase an analogue telephone adapter (ATA) to allow this. The ATA adapter sits in between the old phone system and the new NBN internet connection, converting the information so that your company can run NBN voice.

Speak to our friendly specialists if you have any concerns about how the NBN will impact your small business phone system.

Just how much are Phone Systems?

The cost of a small business phone system really depends on the type of system, brand and the variety of handsets. With Infiniti you can purchase outright, lease or lease. If you're getting a Hybrid service then a 4 handset system might start as low as $20-30 per week depending on the brand name.

This cost would include setup, setup and user training. An 8 handset system might cost $30-40 per week. So twice the size does not correspond to two times the price. Conversely, hosted services can be a lot cheaper as there is no pricey physical phone system to purchase and can begin with just $15 each month.

What type of phone lines should I have?

There is no one best phone line for every person. Lots of clients talk about VoIP and SIP as a method to conserve cash, the situation varies from workplace to office. The cash conserving aspect of VoIP really depends upon how many phone lines you have and the type of phone calls you typically make. With a Hybrid system, you can have a mix of copper and VoIP lines. With a Cloud PBX system, all your calls run over the web so you simply require an web connection to make VoIP calls.

If the NBN is available in your area, then moving to a Cloud Based PBX and using VoIP to make your calls is the way foward for your service. If the NBN is not offered a Hybrid solution using traditional copper phone lines might be the best option in the meantime, and you can easily migrate to the NBN when it presents in your area.

How many phone lines should my small company have?

The number of phone lines that your small company requirements will differ. Think of how many concurrent phone calls you wish to be able to make/receive.

For small companies where everyone isn't on the phone at the same time, then we generally follow a guide of 3 to one - three handsets, one line, six handsets, two lines, and so on. For small companies which require to make a great deal of calls at the same time, such as property representatives, then each user needs their own line.

If your small company has a great deal of incoming call traffic then we recommend getting more phone lines than handsets. Unlike a common house phone that utilizes Telstra's call waiting service, small business phone systems do not have this feature as requirement. Imagine that you have two personnel and only 2 phone lines. Now, if both staff are presently making/receiving calls and another call comes through, the call is going to get through to an engaged tone. Nevertheless, if you have 3 lines, the call will go through to the voicemail on the other line. By having a minimum of 2 lines you have the ability to not miss a call.

With traditional copper phone lines each line provides you the capability to make/receive another call. With a VoIP/SIP Hybrid or Hosted Phone System all your calls will run through a single web connection making it tough to comprehend what makes up a phone line. Simply put, each phone line in your phone system is a SIP license, and to get more phone lines you just need to include more SIP licenses to the phone system. These licenses permit you, the consumer, to have concurrent VoIP calls.

Should I have IP phone handsets or digital ones?

The primary distinction between a digital and IP handset is that a digital handset is a fraction cheaper than an IP handset. Both handsets have similar functions, with IP handsets using a little additional functionality.

Again, the best phone for you depends upon your service needs. If you have a number of individuals working from another location, or staff tend to move the handsets around the office, then IP handsets are right for you, as they immediately re-register back into the system when plugged in. With digital handsets, the handset sockets and areas need to be configured into the system by a service technician.

As conventional desk phones there are also cordless phones, nevertheless, if they were not created particularly for your phone system then they will have very minimal performance, which is not ideal for company! But there is another option - soft phone apps. A soft phone app is an app similar to Skype that can be installed on your computer. Soft phone apps have all the functionality of premium handsets without the requirement for hardware.

With all of these alternatives getting the ideal handsets for your small company phone system can be puzzling so give us a call to discuss your requirements!

What about future growth?

Whether you pick