With an increasingly technological market, it is common for companies to have more complex IT structures. With the increased use of these systems, it is also common for problems to arise - such as data leakage and damage to equipment and tools . These situations compromise the work of employees and generate financial losses for the business. So it is critical to know how to reduce IT incidents.
There are several practices and initiatives that the company can adopt to reduce the number of problems with the structure and opening of support calls - made by professionals who use the systems and technologies adopted. These measures guarantee a safer and more efficient company, as well as a more profitable one.
Thinking about it, we put below the main information for you to reduce IT incidents in your company and ensure more security for your business. Read to the end to check it out!
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What are the most common incidents?
First, let's understand which incidents are most common within companies. We put the main ones below, already with some tips on how to solve or minimize them.
Outdated hardware and software
A common problem faced by companies is related to the useful life of the equipment in their IT structure. Many people assume that the items' shelf life is longer than the actual one and end up dealing with unscheduled repairs - which can cost more than a new system.
In addition, old hardware is less efficient than new models, which reduces the efficiency of the structure, putting employees' activities at risk.
Thus, it is important to maintain a correct control of the useful life of each equipment and system purchased, as well as to maintain standardized software applications and within the needs of the team and structure.
Non-existent or inefficient energy protection
Power failures are huge risks to the electronic components of the IT structure. Small failures can cause loss of data and even equipment.
Therefore, it is important to have UPS devices (with surge suppression) and a professional who periodically checks their efficiency. A safety generator is also recommended.
Poor backup strategies
Another common problem in companies that compromises their results is the implementation of poor or inefficient backup strategies. When this process is not well built, there is a high chance that the organization will lose important information in its systems.
Usually, companies hire IT Specialists to solve technical problems, such as computer systems, software, hardware, networks, cloud platforms, etc.
Thus, it is important to create backup routines, executed in a controlled and punctual manner - without exceptions. It is also recommended that the process be done automatically, preventing it from being overlooked by employees.
In addition, it is necessary to maintain a routine for evaluating the data recovery systems stored in backup, ensuring that, when it is necessary to use this functionality, it is working as it should.