Do not let your staff rely only on their paychecks. It is the employers’ responsibility to make the workplace entertaining which enhances the performance of the employees. So, plan to give incentives for the agents. Games improve their engagement in the training and development process, and its fun as well. You can also introduce the performance-based credit points on Customer satisfaction calls and resolution calls which they can store for food coupons or vouchers. If it is not affordable, you can even start a spot award or credit recognition for their performance. Sometimes, appreciation and accolades matter more than money. Happy agents are more productive than average employees.