Urgent care apps are smartphone applications intended to serve patients seeking urgent care by connecting them to a relevant specialist and facilitating further courses of action such as diagnosis, treatment, and monitoring. Treatment can be offered remotely via text/audio/video calls or help can be arranged to usher the patient to the nearest hospital.

There are a variety of urgent care apps offering functionalities such as teleconsultation, medication adherence, communication among care teams and patients, clinical messaging, and rehabilitation to recovering patients. There has been a paradigm shift in user perception toward virtual urgent care, as opposed to the traditional method of visiting emergency rooms at hospitals. The global urgent care apps market is anticipated to grow owing to increased demand for urgent and convenient access to urgent medical care.

The globalurgent care apps market report highlights that the market was valued at $973.6 million in 2020 and is expected to reach $10,150.5 million by the end of 2030. The market is expected to grow at a CAGR of 26.32% during the forecast period from 2021 to 2030.

Global Urgent Care Apps Market Drivers

The factors driving growth include increasing demand for urgent and convenient access to care, escalating demand for cost-effective and user-friendly technology, widespread adoption of smartphones, growing focus on patient-centered healthcare, and the increasing importance of personalized patient care.

The growing importance of patient engagement beyond diagnosis is another factor driving the adoption of post-hospital apps such as those offering medication adherence, rehabilitation to recovering patients, and establishing a secure and streamlined communication channel between the patient and their care team.

Additionally, COVID-19 has positively impacted the growth of the urgent care apps market. During the pandemic, there has been a paradigm shift in consumer preference from at-clinic patient care to virtual care. Adoption of telehealth has been positive in case of both healthcare providers as well as patients.

Global Urgent Care Apps Market Challenges

The factors restraining the growth of the global urgent care apps market include data breach and cyber security concerns, wide usage of consumer instant messaging apps, and connectivity barriers in emerging economies. Even though there is a growing focus on making mobile data affordable, emerging economies still face the challenge of access to affordable mobile internet. Even in regions that are covered by a network service provider, the usage coverage is not proportional. Additionally, lack of awareness regarding technology in emerging economies is another factor hindering the growth of the market.

However, the COVID-19 pandemic has countered the impact due to the lack of awareness regarding technology as more consumers find it convenient to adopt digital care.

Global Urgent Care Apps Market Opportunities

The rise in technological advancements and evolving cellular communications holds immense growth potential for the global urgent care apps market. The rising global smartphone penetration rate and its utility in healthcare are also expected to boost the growth of the market.

Additionally, technological advancements such as AI-powered chatbots are expected to revolutionize the urgent care apps market by offering patients personalized care. Symptom tracker apps with AI-powered chatbots are capable of asking ‘smart’ questions to understand the patient history and offer users personalized diagnosis and treatment plans based on it.

Impact of COVID-19 on the Global Urgent Care Apps Market

The COVID-19 pandemic has a substantial impact on emergency medical care. A sharp decline was witnessed in visits to the emergency department (ED) across the U.S. This was attributed to the public’s concern about the high viral load in the ED and the subsequent risk of contracting COVID-19. However, while public apprehensions reduced visits to the ED, the emergency medical services (EMS) dispatchers and crew have received a significantly greater number of emergency cases during the pandemic.

Apprehensions regarding visits to the ED and the increasing importance of the role of EMS personnel is one of the major drivers for urgent care apps that reduce response times by improving communication between the EMS and clinical staff at the hospitals. Additionally, there has also been an increase in demand for consultation apps that connect a patient to a physician remotely to facilitate diagnosis and treatment.

Key Market Players and Competition Synopsis

Some of the key players operating in the market include Allm, Inc., Asahi Kasei Group, Carbon Health, Cerner Corporation, Cigna Corporation, CVS Health Corporation, General Devices, GetWellNetwork, Inc., Hospify Limited, Imprivata, Johnson & Johnson, Medisafe Limited, Pulsara, Siilo Holdings BV, Spok Holdings, Inc., Teladoc Health, Inc., TigerConnect, Inc., Twiage LLC, and Vocera Communications, Inc.

In the past few years, the global urgent care apps market has witnessed several strategic and technological developments undertaken by the different market players to attain their respective market shares in this emerging domain. Some of the strategies covered in this segment are funding activities, mergers and acquisitions (M&A), partnerships, alliances, and business expansion, regulatory and legal activities, and new offerings. The preferred strategy for companies has been partnerships followed by funding activities.

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