There are two main types of restaurant ordering system software: a physical order and a digital order. The former is used when customers have to physically place their orders at the counter. The latter is more common, where customers place their orders through an app or website.

A digital ordering system typically has the following features:

- an online ordering system that allows customers to view menus and order food without having to speak with a server

- a payment system that allows customers to pay for their orders using credit cards, debit cards, or cash

- an automated delivery service that delivers food directly to the customer’s door