Are you finding it difficult to manage couriers? It’s time to ditch your traditional way of courier management and switch to courier software. Courier management is not a child’s play; it requires a huge team to take care of all the processes involved from picking up courier from the vendor/manufacturer, transporting it from one hub to another, and finally delivering it to the end-customer.

Apart from this, a considerable manpower and time is also needed to monitor courier management processes and tracking consignments in real-time to ensure their on-time and cost-controlled deliveries. Courier management software helps in handling all these processes efficiently. Moreover, there are plenty of other reasons why your business needs courier management software-

To save time and resources required for parcel sorting and allocation

Receiving orders from multiple customers, segregating them on the basis of delivery location, type of goods, and other considerations require a significant amount of time and resources. Hiring such big teams can go out of budget for many organizations. Getting courier software is a one-time investment; such software comes up with the intelligent order segregation and allocation feature that requires no human intervention. Once integrating with your ERP, the software looks into new order requests and their segregation based on predefined rules. The courier software then finds the suitable vehicle and rider to initiate the pickup and schedule the dispatch process.

To serve multiple customers efficiently
E-commerce companies and manufacturers are customers for courier companies. By managing courier operations manually, a courier company can serve only a limited number of customers. The courier service provider can handle more customers but then it would need to hire more resources, which would impact the courier delivery cost. Moreover, it cannot guarantee transparency between all operations. Courier software can help courier companies to manage multiple customers from a single dashboard.

For tracking couriers in real-time
Courier tracking is not only necessary for the courier companies, but it is equally needed for the end-customers. Courier companies as well as the customers require this to have an up-to-date status on the orders. They can fix the delays or other problems that occur during the delivery of each consignment. Similarly, a customer having real-time information about the courier would not make unnecessary calls to the courier companies. Having courier management software doesn’t need to get courier tracking software, separately. The feature comes built-in.

To extend delivery ETA
Calculating estimated delivery time manually is not possible. However, providing the same to the end-customer helps in delivering unmatched customer experience. Courier software can help in giving details about the estimated time of arrival to the user who has requested the pickup. Software admin can also check the same from the dashboard.

To improve delivery operations
Getting delivery feedback from the end-customers is of utmost importance for a company that wants to grow and succeed. Similarly, courier delivery service providers also need to gather feedback from the vendors they offer their services. Based on the feedback, the companies can improve their operations. However, collating the feedback manually would not serve the purpose.

Most of the courier software, such as the one offered by Shipsy, come up with the customer feedback collection option. By looking into that feedback from the admin dashboard, courier service providers can change their strategies and delivery operations.

To optimize delivery routes efficiently
Courier management systems provide an automated route planning feature that ensures more deliveries can be done in a day. Moreover, it also ensures that every vehicle reaches all the stops and then back to the facility on the right time. Well-optimized routes also help in reducing the vehicle maintenance cost, driving time, idling of engines, and driver efforts. All this together improves productivity and efficiency.

To get insights and analytics
To ensure every courier is delivered at minimal cost and using minimum resources, building the right strategy is really important. By generating various reports, looking into customer behaviours, delivery patterns, and more, companies can get valuable insights that will help them to improve their operations.

To reduce courier delivery costs
Delayed deliveries, requirement for market vehicles, inefficient route optimization, and other problems can lead to high delivery cost. Using the courier software, companies can look into and resolve the problems right when they occur. And problems when fixed immediately after the occurrence cause less harm.

Apart from the aforementioned ones, there could be many other reasons that a courier service provider needs this software. For hassle-free courier management, get Shipsy’s courier management software. It is SaaS-based, which means you don’t have to wait for months or years to get a customized software for your business. Besides, you don’t need to take care of the maintenance and software upgrades. To get Shipsy’s courier software, write down your requirements and contact one of its professionals right away.