The interactive kiosk is a device equipped with specialized hardware and software as well as facilitates access to applications, or information relevant to commerce, education, communication, or entertainment. There are several types of interactive kiosks such as wayfinding kiosks, information kiosks, payments kiosks, self-check-in, and patient kiosks.
In 2021, the interactive kiosks
sales were worth $26,312.3 million, which is predicted to reach $51,582.0 million value by 2030. We have provided here details of several types of interactive kiosks with their varying applications across industries.
Wayfinding kiosks provide support to users in navigating through unfamiliar spaces, no matter if they are in a single building or outside the street of the large building. It is accomplished through interactive and static maps and turn-by-turn directions that can also be facilitated to mobile devices of the users via QR codes to provide on-go access.
Payment kiosks help users to make payments for goods and services which they want to buy. Several kiosks only offer digital payments such as credit cards that function through the chip, pin, or contactless NFC technology, while others are integrated with coin collectors, dispensers, and bills for the usage of cash for payment. Due to varying complexities kiosks are used for various purposes, several payment kiosks use printers for receipt generation, while others use them for printing tickets.
Self-check-in kiosks facilitate users to access their reservations at conferences, travel, hotels, or restaurants. Moreover, several kiosks come with the functionality to make adjustments in the reservations as per requirements. A self-check-in kiosk reduces the waiting time, by mitigating the requirement for customer service representatives and personal assistance.
Patient kiosks offer patients the self-check-in by allowing completing the intake process digitally, further resulting mitigating the manual efforts involved in the standard patient intake process that requires a staff member's assistance to fill out the form and submit it. Hence, it ensures the availability of staff for higher-value interaction by saving their time.
Indoor kiosks are majorly utilized at hospitals, shopping malls, banks, and workplaces; they are also installed at corporate offices, metro stations, airports, and educational establishments. They facilitate easy dissemination of information, such as advertisements, by replacing the traditional medium of advertisements display and representation due to inexpensiveness.
Vending kiosks offer a wide array of merchandised customer-centric solutions, from chewing gums to iPods, and open up whole new channels for various consumer brands. The Noida Authority inaugurated around 55 vending kiosks of pink color operated by women to encourage women empowerment. These vending kiosks are located at nine pink vending zones under the Mission Shakti led by the UP government to provide employment to women.
Hence, the wide application of interactive kiosks in healthcare and BFSI drives their demand for increasing efficiency of operations with decreased manual labor and cost.