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What is Social CRM Software?

Posted by john alex on July 1, 2022 at 1:33am 0 Comments

Social Customer Relationship Management or social CRM is one of the effective and advanced ways for businesses to interact with customers through various social media platforms like LinkedIn and Facebook. Social Customer Relationship Management integrates social media portals with a customer relationship managemb ent (CRM) system to offer intelligent insight into customer interactions with a brand, and to enhance the quality of customer engagement. In a nutshell, social media CRM software is a… Continue

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