Incident management is a set of procedures and actions taken to rectify crucial incidents and respond. It could include steps such as identification and communication of incidents, tools used, assigning responsibilities, and setting down steps or actions taken to solve the incident. Incident management processes are used across functions in an organization to centralize all incident data, near misses, safety observations, and perform an investigation and implement corrective actions.
Incident management processes are the set of actions and procedures taken to manage and solve incidents including assigning responsibilities, identifying and circulating to IT teams, and implementing tools to do that. A process-based approach for incident management ensures a timely and standardized response. By recording and logging incident management processes, organizations can enhance their current business operations and avoid future incidents.