The conversational service automation that you provide will reflect the image your company portrays. Customers who are not satisfied are less likely to come back to your products and services. You should make every effort to give your customers a positive experience.

Automating customer service using AI chatbots is one of the most effective ways. This article will cover the best virtual assistants that enhance customer service. We'll also talk about the benefits that they will provide to your business.

What services can AI chatbots offer customer service?

Businesses are increasingly selecting automated customer service to be part of their customer care team. There are a variety of reasons for that. Chatbots can respond to customer inquiries cheaply, quickly, in real-time. Another advantage is the simplicity of installation of such chatbots. Once you have a great live chat software It takes just about a minute to incorporate a chatbot into it.

These are the top advantages of using automated customer service examples.

Rapid responses

Chatbots can work from anywhere even while they're asleep. Chatbots are able to resolve issues quickly regardless of what time it is. This is crucial for businesses targeting millennials who can be very impatient. This allows you to offer better customer service and experience.

Less groundwork

Chatbots are capable of handling huge volumes of inquiries and offer similar answers. This makes them ideal for dealing with often asked questions. Chatbots are faster than human agents, and do not take as long to find answers. This reduces time spent on service by up to five times, and operational costs at least up to 66 percent.

Chatbots can direct customers to live agents in the event that the AI cannot solve the issue. Human agents can concentrate on more important work. AI chatbots can also boost employee productivity. Globe Telecom's Messenger customer service system was automated and achieved remarkable results. The company increased the productivity of its employees by 3.5 times. Their customer satisfaction grew by 22 percent.

There are fewer mistakes

AI chatbots are more accurate than human agents in responding to customer queries. Why? Because their cognitive technology interprets customers' reactions and provides precise, automated answers. Chatbots are highly memory-oriented. This reduces the chances of making a mistake or providing an incorrect answer.

Customer engagement has increased

Chatbots can start conversations with any customer regarding any issue at any time of day. They are able to engage in pleasant interactions with customers. Virtual assistants are able to provide a small amount of information in one go. They don't bore customers with unnecessary or irrelevant details. Chatbots are able to keep conversations going and keep customers engaged on your site for longer.

Interactions with customers that are proactive

Businesses engage in passive interactions with customers. They only respond to queries but do not start chats. Artificial artificial intelligence bots can begin conversations and also inform customers about sales and promotions. Additionally, virtual assistants are able to provide product pages, images blogs, blog posts, and video tutorials. Imagine that a client finds a pair of jeans they love on your site. In this scenario the chatbot will provide them with a link to the page that features T-shirts that go well with the jeans.

Simple transactions are handled

Chatbots are able to perform a variety of basic transactions. Telegram bots let users transfer money, pay for train tickets, book hotel rooms, and many other basic transactions. AI chatbots are a popular choice in the retail business. WholeFoods, an American chain of health food stores utilizes a chatbot to help customers to locate the nearest store. Customers can order flowers and gifts from the 1-800-Flowers chatbot. In the picture below you will find more ways you might use AI chatbots in your company.

Chatbots can be especially beneficial when you're in a position to anticipate the answers to your questions and provide answers. Georgia Tech University developed a chatbot as a teaching aid. It was able to answer students' questions in the course on computing. The chatbot was able answer questions with 97% accuracy three months after its launch.

Are you already tempted by the advantages of virtual assistants? It's time to improve your customer service using AI. But what do you choose to employ?