Logistics Management Software
As per an online research, 65% of the retailers have said that late or delayed deliveries caused a spike in their overall delivery budget. It also directly impacted customer experience and brand reputation. It is quite simple no consumer would want to shop again from a store with which they had a poor delivery experience. Considering these and umpteen other facts available on the web, it is crystal clear that on-time delivery plays a pivotal role in achieving customer satisfaction. Also, it improves brand loyalty, brand reputation, and customer retention rate.

So why not pay attention to the delivery management process and make it smooth, streamlined, and transparent using logistics management software. Wondering how to do that? We are going to explain that later in this article. What is important to understand first is the reasons that lead to delay in deliveries. Let’s check them out-

Customer unavailability

Unavailability of the customer at the delivery location, without notifying the delivery agent or rescheduling it in their application, can create miscommunication and affect delivery time. That’s because a delivery agent will have to re-attempt the delivery, if the customer is unavailable at the time of delivery. After multiple failed attempts, the parcel will be returned to the origin.

Incorrect or incomplete addresses

The driver would not be able to find the location without having a proper address. It will not only impact the cost of delivery but also lead to wastage of your driver’s efforts.

Peak delivery times

Delivery delays are a common thing during the sale or festive seasons, when the order volume is higher than the normal times. This could be due to limited resources such as shortage of drivers and vehicles, poor logistics operations, or any other reason. Also, delay in one order can also impact the delivery time of all other orders that are being delivered through the same vehicle.

Weather and traffic conditions

Extreme weather conditions and traffic congestion or diversions is something one cannot predict beforehand. And the occurrence of such a situation can increase driving time and thus, delay in order deliveries. It can also lead to idling of engines, frequent maintenance of vehicles, increased fuel consumption and transportation cost.

Lack of tracking

Inability to track packages during their delivery journey can cause damage, delays, and loss of shipment. While tracking the packages and the vehicle can help in fixing out the problems that occur on the delivery route. For example, if a vehicle suddenly breaks down or in case of any road accident, the team tracking it can send an alternate.

Manual management of logistics or delivery operations

It is one of the biggest reasons behind failure of timely deliveries. Manually managing delivery operations sounds good when you have to deal with a limited number of orders. As your business grows, it demands every logistics process to be accomplished on time and with the utmost accuracy. You cannot afford to make mistakes in any of the logistics processes. Besides, manual management also requires a significant amount of cost, time, and effort. You won’t be able to offer your customers same-day or next-day delivery services.

How to overcome delivery delays?

To overcome all the problems that lead to delay in deliveries, you can get software for logistics management. Logistics company software can streamline the end-to-end delivery process and bring transparency to all the operations. By automating the majority of the delivery operations, such as order segregation, order allocation, vehicle capacity utilization, route planning and optimization, order tracking, customer feedback collection, generating delivery ETAs, and more, the logistics tracking system software can render a plethora of benefits to your business.

It can reduce the requirement of hiring big logistics management teams, minimize the overall delivery cost, decrease the rate of RTO (return to origin), increase customer satisfaction, and help your drivers with easy trip management. To find the best logistics software, you can contact one of the best SaaS-based software suite providers such as Shipsy. Their software is easy to customize and integrate with your existing business processes. Why wait? Upgrade your logistics management system today!