Conversational AI is exactly what it is referred to as - technology that can have conversations with the user. The technology can read and understand human speech and texts and can respond in a manner that mimics human conversations. This is done using various advanced dialogue management technologies including Automatic Speech Recognition, Natural Language Processing, Advanced Dialogue Management, Machine Learning, and Noise Cancelling AI. Conversational AI analyzes human speech and language processing to simulate speech, giving the user the feeling of conversing with someone else.

Conversational AI also analyzes speech fluctuation to help make the technology less monotone and more human. Speech fluctuation has been shown to be one of the easiest methods for individuals to express their emotions and generate meaning through their phrasing. This is precisely the kind of language that developers conversational ai want to emulate. Technology that communicates emotion or meaning makes it easier to converse with.

The benefits of conversational AI chatbot

Are you thinking about installing an AI-powered gadget in your business? Here are the top five advantages of using conversational AI.

Reliability

Conversational AI is the most significant benefit of offering greater accuracy. Conversational AI also provides accuracy in information. Instead of relying on employees to memorize long menus and long lists of allergens and nutrition information, the conversational AI system can easily store and retrieve the information. Conversational AI is able to input specials and advertise them without the need for employees to memorize rotating menu options. Customers who have specific dietary requirements or issues can also voice these issues to the conversational AI and get a response on the menu item in a short time rather than being required to a binder of allergens in menu items.

Performance

Because orders are delivered directly from the point of sale to the kitchen, prep time is drastically reduced by AI technology. AI POS systems can even integrate conversational AI technology into phone and mobile ordering systems. Conversational AI POS systems function exactly the same way as chatbots for ordering. They are more precise and speed. This technology is also employed on websites and social media platforms. The AI POS technology can take online orders and delivers them directly to the kitchen. It does not take long or allow for human errors.

POS systems that utilize chat-based AI to ease stress and workloads, particularly in a labour market squeezed to the limit during the pandemic. By cutting down on human labor needed, employees spend less time on repetitive tasks or customer interactions and more on individually-tailored customer satisfaction. These efficiency gains mean employees are more supported and customers are more satisfied (and more likely to return! ).

Contactless Customer Experience

The shrinking of the labor market isn't the only impact of the COVID-19 epidemic and, more than ever, consumers want an order-in-person experience that is completely contactless for maximum security. With restaurant workers interacting with upwards of hundreds of customers each day and their health also at risk in the traditional model of face-to face service.

Conversational AI is ready take over and create a physical separation between employees and customers, meaning greater health safety for everyone involved. Conversational AI technology is employed in kiosks as well as POS tablets. They are equipped with clean surfaces that reduce contamination and to keep everyone happy and healthy. This technology lets you enjoy secure and enjoyable interactions, even when they are far away.

Improved Customer Experience

Conversational AI as well as self-ordering kiosks can also track and save customer satisfaction and feedback. This will give you real-time analytics about how your menu items are performing and how your restaurant is perceived. As we see below in the responses to AI Multiple's research on the benefits of chatbots which leverage conversational AI the consumer, they are already excited about the benefits of chatbots and AI.

Fully integrated conversational AIPOS systems with AI will address this issue more than chatbots. They fill the need for friendly and fast service in the restaurant industry as well as providing information that could be used to enhance the customer experience.

Lower Operating Costs

Operating costs can be reduced by taking advantage of all the features AI can provide for a fixed cost. The ordering process, tracking stock, and feedback analytics are all handled by the use of conversational AI technology. Conversational AI technology can be used to handle these tasks at no extra cost, as opposed to employing multiple employees. This saves both time and also money. This technology allows you to cut costs on labor and pay support staff fair wages, and avoid having to manage large staff.