Comarch Next Generation Service Assurance (NGSA), for example, provides an intelligent solution for managing end-to-end assurance processes (such as incident management, problem management, etc.) by aggregating data from partner systems and converged networks. Such automation and analytics enable better integration between siloed applications such as service quality management, resource and service test management, and service problem management among others.

As a result, human operators obtain intel and guidance for decision-making, as well as spend less time on redundant activities. For instance, Vodaphone Germany used the NGSA solution to replace three legacy Fault & Service Management systems that were monitoring over 750,000 NEs. As a result, they obtained a 47% CAPEX and 68% OPEX reduction, as well as gained a 30% cost savings for future OSS integrations.

On-Demand Network Capabilities
Bandwidth on Demand (BoD) paradigm encourages telcos to transition from static network services to flexible bandwidth provisioning akin to cloud computing. Uneven demand makes it challenging to balance resources. Subsequently, telcos cut costs on network over-provisioning in some regions, while failing to provide reliable connectivity during peak periods in others.

Legacy OSS and BSS systems are not conducive to real-time network provisioning. Moreover, they were not designed to support usage-based billing — a pricing model that can become more prominent with further expansion of connected cars and M2M transactions.
SDN and NFV have emerged as two architectural solutions for implementing BoD and network slicing. Network slicing can help CSPs to effectively provision services to enterprise customers and unlock access to new pockets of growth.

Cloud-based OSS
The cloud offers a faster way to do IT in telecom. Most players have already made admirable progress in virtualizing different network functions. However, to seize even more benefits, leaders now need to bring OSS to the cloud as well.

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