Meritphase) The importance of quality management: Being excellent is the goal of many organizations. However, being excellent is complex and requires an alignment of multiple factors, among which, without doubt, having good quality management systems. Here I have given a detailed information regarding the importance of quality management and to know more, search “Meritphase” in Google.
First definitions of quality management systems
According to the Royal Academy of Language, quality is the property or set of properties inherent in something, which allow us to judge its value.
However, in the field of management, the term has evolved towards other definitions with different approaches.
If we talk about quality from the perspective of the client, we would talk about satisfying the expectations of this client or consumer.
If we focus on the technical characteristics of the same we would say that it is "suitable for use", "that meets the specifications or compliance requirements", etc.
In this line, it is understood by a quality management system, following the ISO standards, the set of coordinated activities to direct and control an organization in relation to quality.
It includes the quality policy, the quality objectives, as well as the planning, control, assurance and continuous improvement of quality.
8 principles of quality management
The ISO standards are the standards established by the ISO ( International Standardization Organization), to standardize production and control processes in companies and organizations.
In particular, the basic standard that regulates quality management systems is ISO 9001. This standard is based on eight principles of gement of quality:
Customer orientation
Leadership
Staff participation
Process-based approach
System approach to management.
Continuous improvement
Fact-based approach to decision making
Mutually beneficial supplier relationships
Advantages and benefits of having good quality management systems
In a generic way, a good quality management system helps us improve our competitive position and image both internally and externally.
Let's take a closer look at these benefits:
Improve the organization of the company . By helping us to systematize operations, innovations often occur that help us to make the company's processes more efficient. We not only refer to different ways of doing things, but also to possible cost savings, detect idle resources, steps of processes that do not generate value, etc.
It allows controlling the performance of the processes and the organization itself .
The quality management system helps us to better comply with the regulations related to our products and services.
Improves the training of company workers . By having more information about the processes, they know them better and can approach their execution in a more agile way, with less waste, etc. In addition, maintaining a good flow of information with the staff helps to increase the motivation and commitment of the staff .
The quality management systems take into account the requirements and expectations of the client, so their implementation has a positive impact on their satisfaction and, therefore, on their loyalty.
As a result of the above, the company is in a better position to achieve the following strategic and general objectives.
Improve the image of our products and services and, in the medium term, that of our organization . This improvement of the image affects a better market position with respect to the competition. It could even be a shock to start an internationalization trajectory if it were the case. Adopting a quality management system is to send a signal to all the agents that interact with our organization about our commitment to quality and continuous improvement .
Promote innovation and organizational learning .
Increase , after all, the competitive position of the company , its possibilities of sustainability over time and its leadership.
Quality Management Systems
We have already mentioned the one supported by ISO standards. Another interesting model to mention is the EFQM.
The European Model of Business Excellence (EFQM) is a non-normative model based on self-evaluation by the organization itself.
This self-evaluation evaluates the management system of the company based on criteria defined in the model.
Its principles are:
Result oriented.
Customer orientation.
Leadership and coherence in the objectives.
Management by processes and facts.
Development and involvement of people.
Continuous Learning, Innovation and Improvement.
Development of alliances.
Social responsability.
The EFQM model has nine criteria to evaluate, among facilitating agents (leadership, people, policy and strategy, alliances-resources and processes) and results (results in people, in customers, in society and key results).
Whatever the model may be, having a quality management system is currently essential to maximize our chances of survival in the market.

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