It is the era of virtual support. It can make your business operate smoothly under any condition. Using virtual assistance is becoming a common trend in today’s market. So, what do you understand by virtual support? It is a service or group of services provided by remote assistants or teams from a remote location. Non-core tasks are most commonly outsourced to virtual support and BPO services providers. From administrative tasks to marketing and customer service, BPO companies carry out various functions for different industries. For example, it could be for Retail and eCommerce, Utility, Healthcare, Automotive, EdTech, Nonprofit or Travel.

Streamlining different functions

Sometimes, your in-house staff is not enough to perform tasks in huge volume and organize your operations. Third-party services or dedicated resources from outsourcing agencies can help achieve your goals. Global BPO services providers have virtual agents working from different locations across the globe. They can take away a great deal of daily stress from your internal staff and work towards improving your services.

Here is a list of different functions that a call center can streamline for your business:

• Hiring and training

Hiring and training is an ongoing process and involves a lot of time and money. It would help if you had a dedicated HR team to carry out the hiring and training continuously. The HR team needs advanced tools and licensed software for resume profiling, selecting and finalizing. Or, you can simply outsource this function to an outsourced company. The function can be performed virtually on your behalf. You will receive daily updates or keep track of all the hiring and training processes.

• Reception help desk

Another popular virtual function that most organizations outsource is reception or help desk. It includes 24/7 answering support in multiple languages and multiple channels. If your in-house staff could provide support after hours or during a holiday, you should rely on BPO services providers for the same.

• Order management

Order taking and fulfillment is an essential part of the eCommerce business, be it healthcare products or apparel. Although it could get complicated you have a global customer base and you provide deliveries across the universe. An expert order management team in a global BPO company is just what you need to survive the daily hassles.

• Complaint management

Thanks to digitization because now customers don’t barge onto your offices, throw tantrums or howl abuse in person. Today, there is a systematic process to register a complaint and resolve it within a given time. Customers follow the process and are happy with the virtual assistance they get for complaint resolution.

• Virtual sales assistance

Who thought a time would come when the retailer hired a virtual sales assistant instead of a retail store executive? With the increase in online shopping, the demand for well-trained and product-specialized virtual sales assistance has increased notably. Experienced customer services providers have also transformed from traditional support agencies to multi-tasking experts, performing in the modern business market.

• Inquiry handling

While this function overlaps with the reception or help desk, it deserves a separate bulleted point because inquiries are confined to customers seeking business-related information. In contrast, reception services could be related to appointment booking, referral service, and answering support. In addition, multichannel and multilingual inquiry handling is a valuable service if your business is going through an expansion.

• Marketing and branding

If you are a business headquartered in Ohio, looking to cater to customers in the UK, you have to have an insight into customer behavior, culture, trends and demographic differences. Then, your marketing and branding efforts should circle those insights for actionable outcomes.

A Virtual Support Provider Can Deliver Important Reminders
When your objective is to streamline workflow, forgetting or overseeing essential tasks can be shattering. A virtual assistant makes sure these essential processes are handled each day. Virtual BPO services providers can send automatic reminders to ensure workflow is operating effectively throughout your entire organization.