More banks are attempting to develop a conversational strategy to provide a more personalized customer experience while freeing up agents for more complex problems. Chatbots in banking can help to increase service and make daily tasks more efficient and seamless by combining technology and human touch.
Provide financial insights
In addition to providing withdrawal and deposit updates, as previously mentioned, banking assistants can provide clients with important insights, such as spending patterns, an overview of categorize-wise recurring transactions, and charges on a specific month or with a particular client.
Send payment reminders
Chatbots are useful for alerting customers to pay their bills on time or to submit proper documentation for any financial sector. To boost customer usage and recognizing of banking services, you can send these reminders as notifications.
Easy to collect feedback
At the end of the chat, the bot asks clients automated feedback questions, which they can answer. This is a simple and cost-effective way for banking sector organizations to gather feedback from customers.
Herbie.AI bank bots offer a way for banks to provide more personalized and engaging customer satisfaction.