Call transcription
The pandemic hit every sector of life but the biggest hit was taken by businesses. Due to this everyday business was shifted to the internet and on phone calls. All the meetings started taking place virtually. Since this happened many issues started arising with it. And being a business that runs on communication the biggest issue that was faced by all business was miscommunication. And the answer to this is simple Call Transcriptions.
Many people have this misconception that phone call transcriptions is call monitoring. The call transcription system goes way beyond that. The call tracking and call transcription aides organizations recorded as a hard copy and discovering the information that really matters for a business. The craft of deciphering the call in to message really tells when and what something significant was said. Call Transcriptions is a very powerful tool when it comes to businesses nowadays. As the world ventured into the time of mechanization, call tracking has demonstrated itself to be quite useful for businesses.
Benefits of call transcriptions:
Tell me, has it ever happened to you that you were on call with a customer and you asked him about a few preferences and after the call when you were about to write in the preferences you forgot and you try to rewind in your head if what you remember is right or not ?
Forgetting a piece of information or unable to remember clearly can be frustrating and risky especially if your relationship with the client depends on it. This is where Call transcription services come in handy.
Today we will be talking about the benefits of call tracking and call transcription services. Lets jump right into it.
1. Records of customer calls
2. Scanning and searching the records for key information
3. Using call transcriptions for the purpose of training
4. Helps in the learning process
5. Legal benefits of call transcriptions
6. Improving accessibility
Need of Call transcriptions:
Are you a business that is still operations in this pandemic? Are you trying to develop transparency between your company and your client? Are you tired of the miscommunication between your employees and you customers? If yes then Call transcriptions is your answer.
As the world is changing and shifting to the digital world with a great speed the need to call transcriptions services have increased tenfold. As every single significant errands like meetings are being performed on calls, call tracking has turned into the need of great importance. Each business regardless of what measures, all are reliant upon the data that is needed through calls. The marketing division of any organizations is profoundly reliant of phone call transcription services.
Characteristics of Accurate Call transcriptions:
Clarity plays a gigantic part. Suppose a reader cannot even comprehend what the transcriber has in its text document, spelling mistakes, grammar mistakes, missing the whole point of the conversation because of these blunders the whole purpose of the written documents goes to waste. This will not only confuse the person who is reading the call transcriptions but also the reviewers.
Now coming to the question that arose if we really need a human resource to do all this or an AI can do this is a better way? As we have made it clear that accuracy is the turning point for you to choose between AI and human now let’s dive in.
AI:
AI works on speech recognition software’s that helps in changing the audio files into text files. There are many tools that help you do that which we have already discussed above. AI has evolved a great deal and a great example of this would be YouTube. If we do compare both the call transcription services are automatic in these AI driven tools which are automatics and they save a lot of money but they are not they do lack in the section of accuracy.
Human Resource:
In a comparison to AI and Human resource, Humans always take a step forward when it comes to accuracy. Humans have a better grip in different accents, legal sectors and also health care sector. The difference between AI vs Human would be time and money. Real time call transcription is not possible by humans but accuracy can be achieved.