When it comes to keeping customers happy and turning them into long-term customers, a strong post-sales customer experience is what a brand needs to ace. Customer satisfaction is a crucial success metric for many companies, and the work of Service Providers, especially Warranty Managers, is to maintain that level of satisfaction for your customers.

These systems can improve customer service while saving your company money. But how do you know what to look for in a warranty management solution? Here we’ll take a look at all the points you need to consider before choosing a warranty management solution…

Is the warranty management solution easy to implement?

Warranty management solutions are designed to make your life easier, so why should you find it hard to get them up and running? You should be able to install the solution without any help from the vendor, and you should be able to get your data in and out of the system. You can and should ask to see an implementation demo before making a final decision.

Can the solution get you valuable customer data?

This is a great question and one that you should ask all of your providers. Many solutions out there can get you some warranty data, and a few can get you a lot of it (like NeuroWarranty !). But getting detailed data on how you are doing with your warranties is key to making decisions about a warranty program for your business.

If the provider won’t tell you how many warranties you have, what the average length of the warranty is, or how many people call in, then it is likely the data they are getting isn’t that great. Getting this information, then looking at it and seeing how it compares to industry standards can give you insight into how your business is doing and what you should be focusing on.

Check out this post to know more in detail “How to choose a warranty management solution.”