Comment by Roy halister on June 9, 2022 at 8:48am

I give preference to chat rooms because it's easy, fast, and not so problematic for both the client and the company.
Online chat can be used with other third-party applications. Chat support responsibilities include managing up to 5 bubbles to accommodate your visitors, collecting market data, and increasing availability for better customer service.
On the back end of the spectrum is the definition of email support. While live chat can store data in the cloud, emails serve as a digital overlay for you and your customers. Unlike real-time messaging, email is asynchronous and therefore does not follow a specific time flow or instantaneous connection between you and your end-users.
But I would recommend that you read an article https://newmediaservices.com.au/do-customers-prefer-to-use-live-cha... on the subject. in order to understand more qualitatively this issue.
because it's hard to explain everything in a nutshell and a lot of important details are left out.

Comment by JoshQuick on June 9, 2022 at 11:55am

When I just started my business I completely missed the point that it is more important to make a chat or e-mail. Now I already understand that it is much easier for me to make teas for my clients.
It is more convenient for me to work and keep track of everything and for my customers to ask the questions, which are important to them, so they can be heard.

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