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Modern-day startups can no longer ignore the value of customer service. Happy and satisfied customers are important for all businesses. Keeping the buyers pleased after they checkout is a critical area that companies need to work on. Today’s customers are highly demanding and expect quick, instant help from all brands. Nobody likes to wait long phone calls or days just to get a reply. Especially customers with urgent problems become furious and upset with the brands when they do not receive…

In the U.S., companies lose $62 billion a year solely because of poor customer service.

Customer service is the direct reflection of customer experience. And, the above stat alone is enough to encourage you to take the necessary actions to improve your customer experience. Companies can achieve a good customer experience only through great customer service skills and strategies. Improved customer service skills automatically mean improved customer relationships.

Customers…

Each year, as we find new ways of interaction, things between customers and businesses keep getting more interesting. Long gone are the days when customers could interact with businesses through only one channel and expect high-quality customer service.

Thanks to multichannel helpdesks, businesses today operate in a multichannel world. Be it customer-facing companies or companies providing services to other businesses, technology is changing the way customers interact. With this,…

Customer service should not be a…

Do you know what is the core aspect of a successful brand?

It’s your customers. Not just any customers, but happy customers!

We live in the era of quick tech and are used to finding information at lightning speed. So much so that it is affecting consumer behavior and expectations. Nowadays, a whole lot of customers expect solutions and information within the timespan of a snap. They are more likely to buy from or choose companies that provide hassle-free customer…

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A brand is no longer what we tell the customer it is – it is what customers tell each other it is.

The above quote by Scott Cook is enough to signify the importance of handling a customer complaint. According to a study, 33% of Americans say they’ll consider switching companies after just a single instance of poor complaint management. U.S. companies lose more than $62 billion annually due to poor customer service.

An unhappy customer is likely to tell an average of 11 other…

 According to a National Center for Biotechnology Information study, case management is used to coordinate workflows and control costs in various industries for more than a century now. Case management usually refers…