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Modern-day startups can no longer ignore the value of customer service. Happy and satisfied customers are important for all businesses. Keeping the buyers pleased after they checkout is a critical area that companies need to work on. Today’s customers are highly demanding and expect quick, instant help from all brands. Nobody likes to wait long phone calls or days just to get a reply. Especially customers with urgent problems become furious and upset with the brands when they do not receive…

In the U.S., companies lose $62 billion a year solely because of poor customer service.

Customer service is the direct reflection of customer experience. And, the above stat alone is enough to encourage you to take the necessary actions to improve your customer experience. Companies can achieve a good customer experience only through great customer service skills and strategies. Improved customer service skills automatically mean improved customer relationships.

Customers…