Today, several consumers prefer digital platforms to create their bank accounts. They like to do online banking activities for their regular needs. But, banks have a risk of losing customers if the onboarding experience is not good. That is why a frictionless onboarding process is vital to develop a long-term relationship with customers. Banks and other financial institutions can take advantage of automation to replace the traditional onboarding process. 

In the banking industry, digital onboarding enables new customers to register and create accounts online. There is no need to visit the bank branch. Moreover, automated technologies help with the verification of a customer’s identity. So, you can use these technologies to provide your customers with digital account opening solutions. 

What are the major onboarding steps? 

The digital customer onboarding process involves a number of steps. 

• Let your customers sign up with your bank- 

The signup process is highly important, and you have to ask for basic information from them. Make sure that the signup process is not too long and complicated. If you need detailed information about your customers, you can split the process over multiple pages. 

As it is an onboarding process for banks’ customers, the paperless onboarding software lets you obtain biometric details. For instance, fingerprint, face ID, and voice recognition technologies are highly important for bank customer onboarding. These inherent characteristics help you differentiate every customer. 

• Send a welcome email- 

As your new customer has already signed up with your financial institution, you need to deliver a welcome email. The email content has to direct customers to your financial products/services. 

There are different ways to welcome your new customers. For instance, you can simply say Thank You. You may also share resources to provide useful information to your customers. A CTA can also be a part of your welcome email. 

You can choose a sales assist app for lending companies in India, as it helps you with the onboarding process. 

• Managing the first login process- 

In this step, you will gain the impression of customers. So, it is essential to ensure that the software provides them with a setup wizard. A product walkthrough will enable your customers to avoid making a guess. They will be able to confidently use the interface of the sales quick login file app.  

• Integrations and data imports- 

During the onboarding process, your customers need to deal with integrations of different tools. They can upload and import data important for banking and lending activities. Automate these steps to streamline your business activities. 

So, you have to focus on these steps for onboarding your customers. Without technology, the process will be labor-intensive. Use the best software to reduce the risk of delays and errors. Moreover, you have to manage the compliance process to avoid regulatory fines.  

Credility is a reliable company that provides the sales assist app and other automated solutions for lending companies and financial institutions. Digital onboarding of customers involves a number of steps. You can choose software that makes this onboarding process easier.