Business growth used to be equated with profits your company earned. With the passage of time and technological advancements, this quantitative aspect of business has been overpowered by the qualitative element, called "customer experience." You can enhance customer experience through a multi-level IVR service.



Basically, multi-level IVRs act as automated receptionists and offer self-help features. A self-service menu is presented when an external number calls. Eventually, the caller… Continue

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