For a virtual receptionist, juggling calls and connecting with clients is part of daily work. But the true skill of these outside resources is when her job requires that they now only be efficient but also courteous. Representing literally millions of businesses and clients around the world, A Professional virtual receptionist provides support and public relations while keeping costs low and enabling 24-hour reception. But the world's fastest virtual receptionist won't have a job for an hour without the courtesy and customer service skills of a professional receptionist.
The first step in training any receptionist involves technology. Knowing the phone system is crucial and being able to handle multiple incoming calls to the extent that technical skill in routing calls is required before anything else. Modern systems include headsets with microphones and a computer terminal that displays company information so that the virtual receptionist can refer to it when answering a call. Virtual receptionists answer hundreds of calls in one shift, and keeping each one in order, routing calls to the correct customer, or receiving accurate messages that include all the necessary information can be a great juggling act. Technical training is extensive so that each receptionist can learn in advance how to handle each call accurately and efficiently.
Another aspect of the reception is courtesy. When lines are busy and every incoming call needs to be handled as efficiently as possible, no amount of technical training can help ensure that every calling customer has the experience of being the virtual receptionist's only priority. This is where seasoned receptionists really shine as they have typically had a decade of experience on the phones and can handle 3 calls on hold, one transferred, and one online, making sure each call is handled with customer service. impeccable. . Virtual assistants know the best they can do is represent the customer who employs them in the best possible way and provide each caller with stellar service.
Balancing the progress of each call towards its conclusion with great attention to each caller is a complicated process. Staying cool when the phones don't stop and even enjoying the unforgiving details of a busy shift is the mark of a great remote assistant. As technology and the demand for remote assistants continue to evolve, these skilled receptionists keep phones productive and courteous no matter the pace.