The market is now promising for the development of enterprise chatbots; no matter what business you're in, intelligent chatbots could dramatically impact the customer satisfaction and conversion rates for your company. Business Insider says that more than 80% businesses already use enterprise intelligent chatbots solution or are planning to implement them by 2020. Chatbots are a promising market. The benefits of chatbots can be summarized in the following manner: Scalability, 2. Provide a vast eco-system of functions 3. No set-up fee to get a huge ROI.
Chatbots are an excellent tool for businesses who wish to make money on Facebook Messenger and other chat, text, and visual platforms. Global Web Index Statistics shows that 75% of internet users are using one or more messaging platforms. With more than 65 million businesses using Facebook, chatbots still lead the game when it comes to opportunities for sales, marketing customer engagement, better agent morale.
Accessibility all hours of the day when we call the call center during an emergency, it is not uncommon to get stuck and wait for a few minutes before being connected. On an average people spend seven minutes waiting to be assigned to an agent. Chatbots are accessible to the customer anytime they wish and reduces the time spent waiting. Chatbots are available to assist customers during other hours and will most likely keep your customer waiting. This is why AI chatbots are able to gain. Chatbots can handle numerous conversations with a minimum of waiting when compared with a human.
Flexible: The flexibility of Aisera chatbots make it a good fit for all industries. It allows for the integration of the business functions, from sales/marketing to customer service. Customers can get answers to their questions or concerns quickly and the chatbots communicate strategically with other business functions. Cross-selling is dependent on customer needs and happens more quickly than a human agent interaction. Improved team collaboration with AI Virtual Assistant will show how nicely you engage with your customer. At Aisera, you can find out What is Conversational AI?.
Higher demand supply ratio: AI chatbots are particularly advantageous for companies with high demand and limited manpower to meet it. Chatbots can save the day in a call center scenario where the human agent cannot handle the volume of calls. Chatbots offer a competitive advantage in improving the (CPS) call per second ratio that is directly proportional to the revenue of your business.
Clever customer handling and delight Human agents are influenced by emotion; most of the times they're not able to deal with an angry customer. this can have a negative effect on customer satisfaction scores and agent morale. Chatbots are programmed to ensure they are able to follow rules and manage customer emotions better, which increases customer satisfaction.
Higher profitability/cost-effectiveness: Hiring a human agent is never an easy and cheap task. If your sales goals or revenues are low, it can be very costly. An inconsistency between revenues and costs for hiring can create chaos for any business. A chatbot can handle multiple customers at once and is comparable to several agents. This could reduce the operational costs, which will ultimately result in a dramatic growth in revenue as well as customer satisfaction.
Effective Onboarding: AI chatbots could facilitate faster onboarding by informing the new-joiners; continuous knowledge upgradation is the key to building a robust and efficient workforce. This is achieved efficiently by using AI chatbots which gather knowledge of data and distributes accurate information to the user , without interruptions to the process.
Automated operations: Repeated tasks are ineffective, but chatbots can automate numerous such tasks. This increases productivity, and reduces cost and time.
Additional sales channel: Chatbots know exactly what customers want as they are able to collect information from customers past purchase patterns. This is what makes AI chatbots an ideal method for creating new sales. Chatbots also record customers' questions and respond to suit the needs of the user.
Virtual Assistant Aisera's conversational ai bot, services allow users to make it appear like they are a fashion or finance adviser and other related jobs. This enables customised shopping experiences since chatbots can remember customer choices the next time you visit it.
Chatbots have a bright future. Recently, AI chatbots have made their way into various areas like Industrial IoT. Chatbots can quickly locate any information without the need to surf the web or launch numerous apps.