There are two kinds. This is in order to avoid confusion. The first one is called the "traditional" bot and works according to preprogrammed rules. The chatbot won't be able to answer any question that's not preprogrammed.

Two types

To be clear To avoid confusion, there are two kinds of chatbots. The first is the traditional' bot, which works on the basis of preprogrammed rules. Chatbots aren't able to answer any question that's not preprogrammed. The second kind is smart chatbots that learn are based on Chatbot or Machine Learning. The potential and strength of this second kind of chatbots is growing each day.

The human touch

Some people don't like conversing with a bot. There's a discussion taking place about how far chatbots can replace the 'human touch'. Because of this, chatbots are a topic for discussion in the context of the 'Turing test'. This test demonstrates that a machine such as a chatbot can mimic human intelligence. Are chatbots moving towards this direction?

At the moment, there is no definitive answer. But there are already functionalities that could bring AI Bot Chat closer to human interaction in terms of contact with customers specifically when coupled with machine learning, AI, or machine learning. Three aspects which show that chatbots can make customer interactions better:

Speed and standard questions.

Customer service representatives are often spending a lot of time answering standard questions. Chatbots are ideally suited for these jobs. At ING, it is now possible to provide customers with help immediately if something goes wrong with a credit card when they are abroad. It takes a lot longer than the helpdesk. Chatbots allow customer service to focus more on difficult questions or problems. This allows them to pay more time to human interactions when it is truly necessary.

Sometimes you would prefer someone from your service desk to be seated next to you all the time you are carrying out the complicated task of the company. Artificial Intelligence Chatbot make this possible. The chatbot at Eneco helps customers submit readings for their meters. Customers can upload their readings on the same chat screen and receive answers to questions. This makes complicated assignments a lot easier.

Measuring mood and language recognition

Although this technology is still at its beginnings, and machine learning and AI are helping chatbots to detect language and discern moods of people as they become more commonplace. This technology is already being utilized on a large scale. This technology is accessible to all developers by permitting their software to access services offered by larger players like Google and Microsoft. In this way the latest technologies are already integrated. Human touch is becoming more and more feasible.

Software "Talking"

Another method by which chatbots provide the human touch is during an instance where no human beings will normally be involved. Chatbots can be used to engage in a conversation with software. This is extremely helpful if a customer needs help and wants to directly ask the system for help. For instance, when configuring new systems, it may be more pleasant to get assistance and instructions through the form of a natural language interface instead of navigating a help menu for the solution. This is particularly helpful for users who aren't frequent users.

A chatbot, in short is more than an answering machine. It is also employed in conjunction with AI as well as machine learning. This technology offers more options. It is best not to think in extremes when discussing chatbots. If chatbots aren't able to answer your question or answer your question, you can contact human service desk staff. There is no need to choose between the two, but both are able to work together. Chatbots can enhance the customer experience by allowing humans as well as machines to collaborate.