Summary - A new market study, titled “Global Contact Center Analytics Market Research Report- Forecast 2023” has been featured on WiseGuy Reports.

This report analyzes the global contact center analytics market by component (software, services), by deployment (on-premises, on-demand), by organization size, by application (real-time monitoring, workforce optimization, customer experience management), by end-users (BFSI, healthcare, manufacturing, retail); it also studies the top manufacturers in the market.
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The major players in global contact center analytics market include:

• Cisco Systems, Inc. (US)
• Verint Systems Inc. (US)
• Genpact Limited (Bermuda)
• Genesys (US)
• 8X8 Inc. (US)
• Mitel Networks Corporation (Canada)
• Oracle Corporation (US)
• SAP SE (Germany)
• NICE Ltd. (Israel)
• Five9, Inc. (US)
• Enghouse Interactive (US)
• Servion Global Solutions (India)
• CallMiner (US)

The market revenue and share have been analyzed with respect to the following regions and countries:

Americas
North America
U.S.
Canada
Europe
Germany
France
Italy
U.K.
Rest of Europe
Asia-Pacific
China
Japan
India
Rest of Asia-Pacific
Rest of the World

On the basis of component, the global contact center analytics market has been categorized into the following segments:

• Software
• Services
On the basis of deployment, the global contact center analytics market has been categorized into the following segments:

• On-premises
• On-demand

On the basis of organization size, the global contact center analytics market has been categorized into the following segments:

• Small
• Medium
• Large

On the basis of application, the global contact center analytics market has been categorized into the following segments:

• Real-time Monitoring
• Workforce Optimization
• Customer Experience Management

On the basis of end-users, the global contact center analytics market has been categorized into the following segments:

• BFSI
• Healthcare
• Manufacturing
• Retail

Research Methodology

Market Research Future analysis is conducted by industry experts who offer insight into industry structure, market segmentation, technology assessment, competitive landscape (CL), and market penetration, as well as on emerging trends. Besides primary interviews (~80%) and secondary research (~20%), their analysis is based on years of professional expertise in their respective industries. Our analysts also predict where the market will be headed in the next five to 10 years, by analyzing historical trends and current market positions. Furthermore, the varying trends of segments and categories in different regions are estimated based on primary and secondary research.
Both the top-down and bottom-up approaches were used to estimate and validate the size of the market and to estimate the size of various other dependent sub-markets. The key players in the market were identified through secondary research, and their market contributions in the respective regions were determined through primary and secondary research. This entire process included the study of the annual and financial reports of the top market players and extensive interviews for key insights with industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares, splits, and breakdowns were determined using secondary sources and verified through primary sources. All the possible parameters that affect the market covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to arrive at the final quantitative and qualitative data. This data has been consolidated, and detailed inputs and analysis by Market Research Future added before being presented in this report.
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