Retail chatbots are a smart technique to scale quality service to customers. Retailers may use a chatbot to develop a loyal consumer base much faster than companies that rely on a partially satisfied customer base.
Search for products
The chatbot can display a variety of product choices based on the customer's preferences for the product, such as price range, features, and other users' ranks and comments, throughout the conversation.
Locate Nearby Stores
A customer may prefer to see or try on a product they saw on the website. The user can use the chatbot to find nearby stores and learn about their opening hours.
Place Orders and Pre-Orders
Customers can use the chatbot to choose the product they want to buy, provide their address and contact information, and place their order. It provides information on upcoming products that are related to the customer's intent.
After placing an order with the chatbot, the consumer can ask about their package's location, delivery date and time, as well as obtain information about the postal service and their contact information.
Herbie.AI chatbot for retail can analyze consumer purchasing patterns and provide insights to help retailers improve their collections and labels.