When Microsoft Dynamics 365 was launched towards the end of 2016, anyone associated with the ERP/CRM space was very excited. Yes, the excitement might raise a lot of questions that can only be answered by a dynamics CRM consultant. If you haven't figured out the purpose of Microsoft Dynamics 365 yet, keep reading to find out all you need to know before hiring a dynamic CRM consultant from CRM consulting companies.

What is it?
Wikipedia defines this incredible CRM as "Microsoft Dynamics CRM is a customer relationship management software package developed by Microsoft."

Microsoft Dynamics CRM primarily focuses on marketing, sales and service sectors like help and query desks. The best part? Microsoft has been asking users to use its Open Source or .NET based framework to curate and customize their CRM platforms!

So what does a dynamics CRM consultant do? A dynamics CRM consultant interacts with clients or businesses, reviews business processes, improves efficiency, and in short performs all the functional tasks required for a successful implementation of CRM.

Now that we have talked about the functions of a CRM consultant, let's get to the nitty gritties of becoming a dynamics CRM consultant with successful CRM consultant companies,across the world!

Becoming a Dynamics CRM Consultant:
Before we begin, remember anyone aspiring to become a successful dynamics CRM consultant, you need to be realistic - no, a blind love for computers is not required but if you are not interested in the world of tech then this is not for you.

Moving on, here's how you become a dynamics CRM consultant!

● Be A User First
Yes, you heard that right! If you are expecting businesses to consult with you about dynamics CRM implementation then you need to go back to the basics. Any software needs to be used before any consulting can be done. Plenty of tutorials are available online but we would suggest, connecting it to your job would be the best way to learn.

● Find A Mentor
This one might be a little less easy than it sounds but nonetheless finding the right mentor with the right knowledge and experience in the industry could do wonders for your career as a dynamics CRM consultant. Remember your mentor need not be a dynamics CRM consultant themselves but the person should definitely have an understanding of what your job entails.

● Be Part Of A Community
Just like having a good mentor is important, being part of a community is equally great. There are plenty of communities waiting to grow in numbers and welcome you with open arms. If you love Twitter or Instagram, you could always follow hashtags like #MSDynCRM or #MSDyn365 to stay updated on industry news. On the other hand if you love LinkedIn, there are a number of groups like CRM Experts Group, Dynamics CRM Experts, Dynamics CRM & 365 Experts.

● Learn, Make Mistakes, Learn Again
Just like any other field, becoming a dynamics CRM consultant also asks you to first learn then unlearn, and then learn again. Staying updated with latest trends is probably the most important thing because every other day some new discovery is changing the world of CRM and as a dynamics CRM consultant, you need to keep on top of those trends.