In order to send or receive a new email from TWC email, TWC webmail must be opened on your computer. Just like email app, TWC webmail is a platform for the PC users from where they can access their emails. If you are being redirected to Spectrum webpage, then there is nothing to worry as both the platforms are now same.We cater to all the customers who are using any of the services of Time warner cable. If you are using the Time Warner Cable service or email services and not being able to access it, then it means there is some problem with the customer ID you are using. You can check the steps mentioned on the page to know the user ID.